Shipping & Returns
We ship internationally from our Summer office in Biarritz, France.
Orders will be dispatched within 1-3 working days, except during busy sale times.
All orders will be shipped with a carbon neutral, tracked service via either UPS, DHL or DPD based on your location.
We want everyone to enjoy Bower however we cannot cover the costs of customs, duties and / or taxes for shipments outside the EU.
Returns & Refunds
As a small company we currently cannot facilitate free returns, however we are happy to refund orders if goods are returned in an unworn condition with all tags & hygiene strips still intact.
Goods can be returned within 14 days of receipt – please request a return by emailing firstname.lastname@example.org quoting your order number.
We must receive the items back within 14 days of return approval. Once we receive please allow 5 working days for us to process your return.
Please note, returns and exchanges are the responsibility of the customer until they reach our warehouse, we would therefore strongly recommend that you use a tracked service. Always retain proof of postage.
*Until such time as we receive an item in our store it remains the customer’s responsibility.All garments must be returned unworn with original tags. Hygiene strips must still be in place on all swimwear.Items marked down over 40% off or from our Archive store are not eligible for refund but you can return for store credit.